Success stories
At Mortgage Scout, delivering customer satisfaction is what drives us to succeed. Right from their first appointment, clients realise they can relax and trust us. Here are just some of our success stories where we have strived to provide best-in-class service and expert mortgage advice to our customers.
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We recently supported a couple through a highly complex mortgage application. Partner A had multiple income streams, including permanent employment, contracting (with recent contracts significantly above previously declared income), and rental income, while Partner B held two medical roles, one of which had only just begun. Most lenders typically require 12 months in a second role, posing an initial challenge.
Additionally, Partner B had a default registered by British Gas for a previous property, despite having moved out prior to the charges. We guided him through the appeals process, and the default was successfully removed from his credit file.
Thanks to our thorough approach, we secured a £1.05 million loan through Clydesdale in August. We also negotiated for the couple to lock in a more favourable rate from June, saving them £320 per month, or £19,200 over the next five years.
A landlord recently approached one of our sister letting agencies, concerned about his financial return after a tenant moved out. He felt the property was no longer generating sufficient income.
He was referred to our team for a mortgage review, and upon assessment, we were able to secure a significantly better deal by halving his monthly payments. This change will save him just under £7,300 over the next two years.
The client was delighted with the outcome and has since asked us to review two additional mortgages within his portfolio.
We were referred a long-term landlord by one of our sister agencies to conduct a full portfolio review. During our assessment, we identified that the client held 10 buy-to-let mortgages, all of which had reverted to variable rates.
Our team has already successfully re-mortgaged three of the properties, securing more competitive rates and delivering meaningful cost savings. The remaining seven are now in progress, with similar outcomes expected.
As part of the review, the client also chose to release an additional £150,000 in equity, which will be used to carry out property renovations and support the expansion of his portfolio.
