As part of our client retention programme, we contacted Alex & Vanessa to remind them that their fixed rate mortgage would end soon. As this was the first time they had remortgaged, they did not fully understand the process and were unsure whether they should stay with their current lender or switch to a new one.

As they did not need to raise any extra money and this was purely a rate swap, we advised that Alex & Vanessa would save more money if they switched to a new lender.

We were able to compare remortgage deals, establish the best product and get a mortgage offer issued from their new lender in under 48 hours! We also helped Alex and Vanessa complete the legal paperwork, which can sometimes be confusing.

“We were so pleased that Mortgage Scout were on hand to help us with our remortgage.  We had so many questions throughout the process but they were always happy to answer our questions.  As first time remortgagors, we really weren’t sure how to complete the legal paperwork, but again the team stepped in and helped us.  Really good work!.”