Through our client retention programme, we contacted our existing client Penelope with a reminder that her fixed rate mortgage with her current lender would soon come to end. Our call couldn’t have come at a better time as Penelope was going through a divorce and needed to sit down with a Mortgage Adviser to reassess her finances.

As a result of her divorce, Penelope needed to raise extra funds to pay her ex-husband.  During our fact finding meeting, we were able to reassure her that we could raise the extra money through a remortgage and still secure her a new market leading 5-year fixed rate.

We also assisted Penelope in completing the legal paperwork, as the nature of her work frequently took her abroad leaving her minimal time for admin. We are pleased to have provided Penelope with a hassle-free re-mortgage, ensuring that her divorce went as smoothly as possible.

“Samantha and her team at Mortgage Scout really went above & beyond their duty to help me with me re-mortgage.  It was a very stressful situation for me and as my work takes me out of the country a lot, it was important that I trusted my mortgage brokers. I couldn’t have been in better hands, my remortgage was handled sensitively and as quickly as possible.”