We were absolutely delighted to win Gold for the Best Mortgage Brokers in the South East and Silver for the Best Mortgage Brokers in the UK at the ESTA Customer Service Awards ceremony this year.
The awards, celebrating their 15th year, determine the best estate agents and mortgage brokers in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their broker, over 45,000 surveys were completed by customers via the ESTAS feedback platform.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said, “The ESTAS encapsulates what your typical mortgage advisor is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Everyone at Mortgage Scout would like to take this opportunity to thank all of our valued customers who took the time to judge our performance and vote for us! We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.
